To develop best-value services and solutions, we foster innovative applications of technology by adhering to standards for continuous process improvement. We maintain five active quality certifications.
The ISO 9001:2015 standards provide a proven framework to ensure consistent delivery of products and services that meet customer requirements. Our quality management system undergoes comprehensive annual audits that ensure we continually improve our processes and procedures to deliver for our customers. We are audited annually with recertification every 3 years.
ISO 20000-1:2018 is a customer-focused international standard for IT infrastructure service delivery practices to help optimize IT service management for cost effectiveness and efficiency. The ISO 20000-1:2018 Standard promotes an integrated process approach to provide a stable framework for IT service management and to improve the quality, reputation, and consistency of services. We are audited annually with recertification every 3 years.
In February 2025, we achieved certification to ISO/IEC 27001:2022, the latest global standard for information security management. This reflects our commitment to protecting sensitive data through a proactive, risk-based approach. Previously certified to ISO/IEC 27001:2013 in April 2022, we continue to meet the rigorous requirements with annual surveillance audits and full recertification every three years to maintain the highest level of information security.
Link Solutions is appraised at CMMI® Maturity Level III under the Multi-View model, covering Services (SVC), Development (DEV), and Supplier Agreement Management (SAM). A Level III appraisal signifies that our organization operates with well-defined, proactive processes and is committed to continuous improvement and operational excellence. It confirms our ability to consistently deliver reliable, high-quality solutions across the full lifecycle of service delivery, software development, and supplier management.
